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Shipping policy

 

 

SHIPPING POLICY
Thank you for visiting and shopping at www.Elevastor.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy 

SHIPMENT PROCESSING TIME
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.

STANDARD PICKUP POINT
FRANCE/EUROPE 2-4 DAYS 2-4 DAYS
WORLD 2-5 DAYS
FRANCE/EUROPE 0 - 200 200 +
HOME DELIVERY 12 € FREE
PICKUP POINT 7.9 € FREE
WORLD 0 - 200 200 +
HOME DELIVERY 20 € FREE

Delivery delays can occasionally occur. 

SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

CLICK&COLLECT
If you have chosen the option “Click & Collect,” after receiving a pick up confirmation, we ask you to come directly to Elevastor, 1 RUE DUPETIT-THOUARS, 75003 PARIS, from Tuesday to Saturday between 11H00 - 19H30 and on Sunday from 12H00 to 19H00. Please bring a copy of your bill and a valid personal ID.

You can pick up an order as soon as you received a notification by email.
The deadline to pick up a “Click & Collect” order is 2 month after purchase. 

CUSTOMS, DUTIES AND TAXES
www.Elevastor.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

DAMAGES
www.Elevastor.com is not liable for any products damaged during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 

Please save all packaging materials and damaged goods before filing a claim.
You can always contact us at contact@elevastor.com, we will be happy to help you in any process and find a solution.