Shipping Policy

Shipping Policy 

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy 

Shipment processing time 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipping rates & delivery estimates 

Shipping charges for your order will be calculated and displayed at checkout. 

 Delivery delays can occasionally occur. 

Shipment confirmation & Order tracking 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Click & Collect

If you have chosen the option “Click & Collect,” we ask you to come directly to the Elevastor office, at 4-8 quai de Seine, 93400 Saint Ouen, building C1, Design Outlet from Tuesday to Friday between 11:00 am and 6:00 pm. Please bring a copy of your bill and a valid personal ID.

You can pick up an order as soon as you received a notification by email.

The deadline to pick up a “Click & Collect” order is 1 month after purchase. 

Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Damages is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 

Please save all packaging materials and damaged goods before filing a claim.

You can find more information in the Article 5 of the Terms and conditions of use.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.